Customer Testimonials
Had my 2019Kia serviced and every time I have been there they treat you as a person not a number. Very happy with the service department and would recomend them to anyone.
I recently purchased a new Kia Seltos at Crowley Kia and I could not be happier with my choice. From my first contact with Kalani Lopa being very helpful and accommodating to my fantastic salesman Rocco Rascati the entire experience was top notch. I highly recommend Crowley Kia!
Sadly my 2016 sorento has had her share of issues - some minor and some bigger- so I am kind of a frequent flyer. Everyone in the service dept is always very nice, helpful, understanding and really try to work with getting my car in and out with my crazy schedule. Erin in particular has been exceptional in helping me with my car. The only thing I wish is that loaner cars were given for extended work. I got one once for major work but really had to fight for it. My neighbor has a kia from another dealer and will ...
I was in n out within 1 hour.
Nice selection of vehicles, good location and our salesman Will Johnson went above and beyond to make the process of buying a new car painless and fast.
Bought and serviced my EV6 here, all good! Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done. Also had some software updates last week, they came to me in the waiting area 4 times to let me know progress, and washed the car before I got it back. I drive 1/2 hr to bring my car here, even though there's another kia dealer 10 min away. Your mileage may vary (as they used to say), but my experiences here have all been very good.
Awesome in ALL ways!!!!! Loved working with Luke C. Kind, knowledgeable and professional. No pressure whatsoever. Actually, all employees we dealt with were wonderful 👍.
Excellent service
As soon as I walked in, Devonte read me, knew my style, and what I was looking for. He was very welcoming, described the process in detail to me. I really appreciate everything he did in order for me to leave with my stinger.
Chris did an excellent job answering our questions about our new Niro EV. He was friendly, prompt, and responsive both in person and when communicating by texts and phone calls.
We were vacationing out of state when a problem with our Suv occurred. Unable to get an appointment at a Kia dealership for FOUR weeks, I called Crowley Kia and spoke to the service manager,Scott Patterson. He gave me priceless information. When I called the dealership back I was fit in if I would leave the vehicle for the day.Many thanks to Scott. What an asset to the Crowley family. Thank you.
Had such a great experience, the sales person Rolando was very helpful and respectful. He got us on the road quickly with a beautiful car, He made process quick and easy. I wouldn't go anywhere else to get a car. Thanks crowley kia your the best!!
I bought my beautiful new 23’ from this dealership. Von was amazing and made the experience very smooth. Highly recommend reaching out to Von if you need a new car. Von was very knowledgeable and very helpful. Thanks Von.
I recently purchased a car from Crowley Kia in Bristol Ct. Luke was the salesperson and he was very patient and kind. He took his time explaining everything so I was comfortable with the car before leaving the lot. I would recommend Crowley Kia to my friends and family because of the exceptional service I received from Luke.
Go see Luke! He was amazing, and made sure this purchase was something i was 100% happy with! He brought me on multiple test drives, was willing to sit and answer every question I had, (in person and over the phone) and you can tell how much he loves his job! Highly recommend this establishment, especially Luke!
Will was most helpful and extremely professional. Great overall experience with this dealership. Will definitely recommend to friends and family.
Devonte help us in our our purchasing a car. He was very kind and help fit our needs with a vehicle. We highly recommend him to anyone who is in the market for a car.
Will was very personable. He listened to what I wanted in a car and he made buying a car for the first time a great experience
Andrew Helped me above & beyond on purchasing my first car !!
I walked into Crowley Kia looking to test drive a car and I walked out of there with my new car. The staff there are amazing and very nice! They help you find the car that fits you perfectly! The best place i’ve ever purchased a car from and i’m so happy with it.
Be sure to ask for Luke if you are buying a car. He was extremely helpful and knowledgeable.
I purchased a Kia Sportage from Crowley Kia and had a really great experience, definitely worth all those 5 stars. I am not much into writing reviews, but Branden deserves this for all his good work. He was very friendly all the way right from day one until I drove off my new Sportage from the dealership. With all the crazy wait times going around, he ensured to respond to all my texts and calls, and kept me posted on the status. The best thing that I liked was that he never made tall claims, he remained honest and truthful all ...
Our experience at crawly kia was exceptional. The sales team is helpful, transparent and straight forward. All qualities which as a customer you want. When sales quotes were made there was no ridiculous fees and penny pinching tactics. We had three added charges to the base price; taxes, doc fees (DMV Fees; 500$ entirely reasonable), and Vin Etching (which we declined and they had no issues, no severe pushback). This is what people are looking for. Clear, concise straight forward pricing. The car we went to look for was as advertised. In additional to our beautiful new suv, the other highlight ...
I’m very satisfied with the job that Brian Beaundry did. He fixed the problem in no time. Great service!!
I bought a 2017 Kia Sportage from a different dealership. One week later, I had engine failure and had the car towed in to Crowley Kia for service. They evaluated & said it required a new engine due to recall and got it ordered. I figured it could take weeks or possibly months for the engine to arrive from overseas. To my surprise, they located an engine in close proximity and it was installed within a reasonable timeframe. If you’re looking for a certified Kia repair, I would recommend Crowley Kia.
Had a great experience with our salesman Branden Velazquez. We ended up here Saturday by accident and within minutes fell in love with the new 2023 Sportage X-Pro in wolf grey. Branden was very friendly & knowledgeable about the vehicle and answered all of our questions. When we picked it up Monday evening he actually stayed even after closing time to explain all of the extra features for us. We love it and would highly recommend going to see Branden when you are ready to get your new Kia also! Thanks Branden! Wepa! 😉👍
Had a very solid salesperson Brandon in Bristol CT.
I called this dealership on a Saturday morning for a oil change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care of it as soon as I arrived. Also I was told he would have me finished in 2 hours.I was out in 2 hours as promised. Also the waiting room was clean coffee was available . Of all the times I have been to service centers this was the best experience I’ve had by far thank you very much for being ...
Always pleased with the service and staff here. Every time. Unlike other kia dealerships, they are always friendly and professional. I feel like I can trust them with is rare for a car place.
they took care of business right away no hassle or waiting for a long time.
Worked with great salesperson. Kind, not pushy and a great smile.
I went to Crowley dealership not knowing what to expect, I was looking for a brand new car… I got the best treatment from all employees the service was excellent by all. I had a sales man by the name of Von Elliot . He was by far the nicest ,politest man anyone could ask for . I was amazed at how well Von Elliot took care of everything that was needed. The employees at Crowley will go above and beyond to take care of there customers. I will never buy another car, unless I buy from the Crowley dealership in Bristol ...
We had an unusual message on our display. we had taken the vehicle to two other dealers for service and they did nothing to rectify the problem. Crowley kept it for several days, spoke to Kia engineers, and followed through with their instructions. We got it back yesterday and the message is gone. They even gave us a loaner. Brian was phenomenal in helping us and was determined to get answers. it was a great experience.
The service staff are exceptionally proficient in customer service. The dealership is clean, the waiting area is very comfortable and the restrooms are clean and well stocked.
Great Professional Service!
Service center on point . Very timely
Great experience
Very professional and upfront. Only issue not enough loaner vehicles. (Not service fault thats why they still get 5 stars)
My recent purchase of a 2022 Kia Telluride was SO much more pleasurable than any car purchase I have made over the years. Branden and Rocco were extremely informative and had great attitudes! They answered all my questions, were extremely positive and helped get everything completed in less time than I ever thought possible! I continued receiving updates of everything that was going on and even a follow-up afterwards. I cannot thank them enough. A HUGE shout out and thank you to Branden and Rocco! By the way, the car is awesome too! Thank you guys!
Amazing service team very positive experience on my recent visit. Highly recommended
We had a great experience at Crowley Kia. The salesperson, Von, was terrific. No pressure and got the best deal we could. We shopped 3 other Dealers and Crowley was the best price and best trade in offer. The business office manager, Vicki was also great.
Will J was a fantastic salesman to work with in our deal; he was kind, straightforward, knowledgeable and super helpful to get the value we wanted for our trade AND final number. He’s a really good guy.
Great service, honest pricing, knowledgeable employees that are very friendly. It was a Great experience.
Crowley has been a breath of fresh air in a process we really weren’t looking forward to. Chris was extremely helpful and knowledgeable from the very first phone call (why we went with them), made himself available to us and our questions along the way, and was candid and honest about everything throughout. He made the process really straightforward and transparent, which is what we were looking for.
I bought a 2022 telluride from Will and he was absolutely amazing! Such a wonderful salesman. Very prompt with getting things done and great communication. Highly recommend Crowley Kia but especially Will!
This dealership is always ready to help or accommodate the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The service department is top notch. I always feel safe when I leave. That’s why Crowley service gets five 5 STARS. Thanks
KIA in Bristol is wonderful. Great service very polite and straightforward about what needs to be done...
I had one of the best car buying experiences I’ve ever had. Brandon was the best! He was not pushy, and he was kind. We were also very happy with the finance person (can’t remember his name). When he told us about different things we could buy, we told him we were not interested, he didn’t push! The whole process was very pleasant. I would recommend Crowley Kia to my friends.
Having them fix a recall notice going good so far
Fast, friendly and affordable service! Always happy to have my car serviced at Crowley Kia!
Leased a 2022 Kia Sportage yesterday from Branden. I have never encountered a salesperson so helpful, made sure I did not leave without knowing everything about this car. I highly recommend Crowley Kia and Branden is a 5 star salesman. Loving my car, thank you!
Surprised by how open the salesperson were. I know it's a sales office but the people were really nice, no pressure and I was very happy with the deal I made. I would go back again.
I bought a new car from Will Johnson and he ensured the process was quick and smooth! It was my first time using Crowley Kia and I’m excited to utilize all their wonderful offers in the future!
I’ve been going to Crowley in Bristol for about three years now, and I must say that every visit has been the most pleasant experience I’ve ever had with a car dealership. While there are a lot of great salesman there, Will has by far been my favorite to work with. He’s always very attentive, but never in that pushy-car-salesman kind of way. You can tell he genuinely cares about you as a customer, and will go above and beyond to make sure you are satisfied. I especially loved the fact that he always goes over every ...
Bought a new car from Will Johnson. Had a great experience. Felt like the entire process went smoothly and he always responded very quickly to all the questions I had. This is the second new car we bought from Crowley. We had a great experience the first time as well.
Brian inthe service department goes above and beyond! Fast service, explained everything about my 2018 I asked about my car as I bought it elsewhere. I'll be back everytime I need service!
We had a wonderful experience purchasing our new Kia. Sales staff (Branden and Will) Are amazing, very knowledgeable kind and helpful! We highly recommend Crowley Kia!!
I am still in awe about the honesty and level of hard work this team gave to help me. East Hartford Kia didn't care at all. I first reached out to Kia Crowley in Bristol for fact finding after being shut down abruptly at East Hartford Kia, so I could assess my options to replace my car which was not yet totaled or repaired. It took nearly 2 months for ALLSTATE the worst hands people to do the job I paid a lot of money for them to do and they were costing me a lot of money in the ...
Very good customer service. I want to thank the seller Branden Velazquez for his kindness, patience and excellent guidance. Although I did not buy any vehicle, I wanted to let you know how grateful I am for all your services. Many blessings.
The Vehicle of course, but absolutely the service and staff. Very knowledgeable sales personnel and very polite. Just overall very pleased with Crowley.
Great service!
Great place and Brian the service writer went above and beyond to keep me updated.
My Salesman was Rocco and he was professional, patient and also very knowledgeable on all the vehicles. I intended to purchase a vehicle and even put a deposit down but unfortunately for personal reasons I was not able to go through with the sale and Crowley refunded my deposit in a timely manner. I would highly recommend Rocco and Crowley!
Had my oil changed and they were wonderful. Thank you. Jeff Polizonid
Best customer service and told me an hour and I was out on exactly a n hour !!
Always good, I am very happy with the service!
Since I purchased my 2016 Sorento from Crowley I have had all of my service related work completed there. The personal service you receive is outstanding. If something is not right they will take care of it till your satisfied. The technicians are top rate, knowledgeable and professional. The Service manager, Scott is a pleasure to deal with. Crowley is the place to go.5 stars!!
Fast service, staff was professional and I was provided regular updates on my vehicle.
I’m really feeling the need to share with everyone about the exceptional warm welcome we received while shopping for our new Kia Sportage at you about Crowley Kia and how they deliver right from the very start Luke Capelli was at the top of his game he came right up to us to greet and find out what it was we were looking for in a vehicle. Talk about scoring high points, I would give Luke 10 gold stars because he went beyond anything we ever expected even helped us when things and paperwork were not correct by paperwork I ...
Brian and everyone were wonderful!!!
Rocco did a great job with our family! We ended up buying out our lease and leasing a new Sportage 🙂 Love it! Thank you Crowley Kia!
I had a great car buying experience. The staff was friendly and very accommodating to my needs. They went above and beyond to make sure I was happy with my purchase. I got the best car thanks to Butch and the best financing option thanks to Vicky.
Great service. Brian always goes above and beyond.
I went in to get my car serviced, Brian beaudry at the front desk in the service department was excellent, his customer service skills are top knotch!! Thank you!!!!
Brian Beaudry was very helpful. He got me in on time and explained what he would be doing to my car. He told me how long it would take and asked if I would need anything else. When my car was ready he walked me to the garage and told me what he had done and what to expect. I come from over an hour away and am sometimes worried if it is worth the drive but thanks to Brian and his team I am never disappointed! He is very friendly and knows what he’s talking about.
Got my new Kia Forte from Luke Capelli!! He thoroughly answered all my questions and got me in the car I wanted!! Thank you!
After calling the dealership to express my interest in a Kia Seltos, I made an appointment for a test drive. I was met by Eddie Ramos who had the car ready and waiting. As it turned out, the Seltos was slightly small for my long legged family so I asked to look at a Sportage. Eddie took all the time I needed to answer questions, show me features and set up a test drive. My car buying experience in purchasing my new Kia Sportage was pleasant from start to finish.
All great . KIA needs to look into a license plate holder that the car wash will not rip off plate.
Cars are in short supply, but they had a vehicle I wanted. They made the process simple and all staff was friendly and knowledgeable
Great
my salesman luke capelli was awesome
awesome people to deal with... great deals. great selection of vehicles... 100% satisfied.. thank you Ed Ramos!!
The service at Crowley KIA is outstanding. From the sales department to the service department, i received the best service. Love my KIA
Awesome service from start to finish! Luke the salesman was great to deal with and very low pressure! He was actually interested in my needs and really made the extra effort to accommodate them for me. Financing was a breeze and they even scheduled my first oil change before I Left! Everyone from start to finish was friendly and made me comfortable. The whole experience was awesome! I have to admit that out of all of my car purchasing over the years this was the easiest,stress free,comfortable experience I have ever had! I would highly recommend this salesman ...
