Customer Testimonials

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Google Sep 26, 2026

Luke and Ryan were amazing, greatest people you’ll ever meet!

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Google Sep 26, 2026

I recently leased a Kia K5 from Crowley Kia in Bristol, and it's been the best dealership experience I've had by far. My main point of contact was Justin on the sales team. He handled the entire transaction with respect, professionalism, and transparency and was very personable throughout our conversations. Since I live about 40 minutes away, I couldn't make frequent trips in, and Justin was happy to work with me over the phone. Many dealerships push you to come into the store, so I really appreciated that flexibility. I never felt pressured to lease the car or ... Read More

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Google Sep 19, 2026

My salesman Omar was great! He wasn’t pushy and very personable and professional. Ryan was super helpful walking me through the set up of my Kia Connect and answered all my feature questions. This was by far the easiest car buying experience I’ve ever experienced!

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Google Sep 19, 2026

Will and Bobby very helpful for the whole experience! They were very understanding and great throughout the process of getting a new car!

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Google Sep 18, 2026

I find the Crowley Kia team to be highly professional, accommodating and kind. Dan is my go to guy and organizes and explains every detail with a great smile, kindness and sense of humor. I will recommend them 100%

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Google Sep 16, 2026

Crowley was great and so were all the guys that I delt with during the whole process of buying my vehicle! To be specific Will was my salesman great personality, good sense of humor, and overall awesome! Then there was Bobby the finance guy we laughed and cried all at the same time during the the signing of all the paperwork. And last but not least Evan helped with all the technical features, he answered any questions I had and showed me a few things. I definitely would recommend buying a car from Crowley and ask for Will and the ... Read More

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Google Sep 13, 2026

Knowledgeable, friendly, helpful service people.

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Google Sep 11, 2026

Rocco and Evan were extremely helpful and we're very happy with our purchase of a Kia Niro.

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Google Sep 9, 2026

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Google Sep 5, 2026

Rocco is very helpful and knowledgeable. Evan made sure we had our app installed and knew where everything was located. We had a great experience at Crowley.

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Google Sep 2, 2026

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Google Sep 2, 2026

Hats off to Chris in sales and the whole team. I had gotten my cars serviced here in the past and have always had positive experiences, so when it was time to trade in my wife’s lease I figured we’d give them a shot. We stopped in to test drive a couple of cars a little over a month ago, we did not feel pressured and everyone was friendly and kind throughout. Even though we did not come to an agreement on the spot and ended up leaving empty handed that day. Fast forward a month and Chris ... Read More

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Google Sep 2, 2026

Hi everyone! I just want to give a huge thank you to **Crowley Kia** for helping me get into a new vehicle. My car broke down, and I honestly wasn’t sure what I was going to do. **Justin and Evan** went above and beyond and did everything in their power to help me get into a new vehicle. Without their help, I would have been left without a car and struggling to figure out my next step. I’m truly grateful for the time, effort, and kindness they showed me throughout the entire process. A very special thank you ... Read More

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Google Sep 1, 2026

Bobby's was an agent and the finance department and the Kia dealership in Bristol Connecticut he helped me understand everything about leasing a vehicle very clear also got me an awesome deal customer service was excellent made me feel very comfortable very clear and understanding of what I have to look forward to I enjoyed the conversation we had just excellent people working at the Kia dealership in Bristol Connecticut

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Google Sep 1, 2026

Justin was my sales rep on buying my new 2026 Kia Sportage. His customer service was excellent he got me a awesome deal and made me feel so comfortable. It was a one and done first day I was there first day I signed my papers and got my car. Kia dealership in Bristol Connecticut is the best they have the best customer service they always make me feel welcome I recommend them to all my family and friends

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Google Aug 30, 2026

One of the best dealer ship in CT all of them an are very nice they help a lot they do anything to get you what you need specially Cynthia she’s very nice and professional. We left so happy thank you for everything

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Google Aug 28, 2026

I highly recommend Crowley Kia for a totally transparent and easy car buying experience. If you are looking to buy a car here, I am writing this review for anyone reading this to explain why. Earlier, I had met Luke from the sales team last year after I moved back into CT. Luke was extremely professional and personable, and made sure that all of my questions were answered for when I was ready to make a purchase. After applying for a financing quote online with Crowley Kia, I was able to get an appt on the same day. I met ... Read More

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Google Aug 27, 2026

I had an absolutely wonderful experience at Crowley Kia and would highly recommend them! After dealing with several dealerships in Fairfield County, Crowley Kia was a completely different experience. They were easy and straightforward to negotiate with, and I never felt like I had to play games just to get a fair deal. They were also the only dealership that had the exact car I wanted in stock, so I’m very glad I made the trip. Will, my salesperson, was incredibly personable, easy to work with, and made the entire sales process comfortable from beginning to end. He was ... Read More

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Google Aug 27, 2026

I had an excellent experience with Cynthia for purchasing my new car. She was patient with me as we looked at several different vehichles before deciding on the one I purchased. I absolutely love my new car and I'm so happy with the service I received from everyone at Crowley Kia. My parents have been purchasing several vehicles and motor homes from Crowley, but this was my first experience and I highly recommend working with them. Everyone was patient and knowledgeable. Our finance advisor was Robert and he was very honest, took time explaining the varying options, not pushy ... Read More

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Google Aug 26, 2026

Had an excellent experience at Crowley Kia Bristol thanks to Cynthia. She helped me through the whole process of getting my car, was super attentive and patient explaining everything every step of the way. She made sure I understood all my options. I left feeling really happy with my decision. 100% recommend Cynthia if you’re looking for a new car!

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Google Aug 26, 2026

The experience at Crowley was amazing. They were very attentive and answered all our questions without any pressure to buy. We have been going there for 30 years and have purchased 5 vehicles from them. Service department is always accommodating. We highly recommend Crowley Dealership for all your automotive needs. We will be going back in the future.

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Google Aug 25, 2026

Thank you for the wonderful experience love my car. Justin was just great. Roberta Gil.

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Google Aug 24, 2026

Had a wonderful experience this August purchasing a 2026 Kia Sportage. Our sales representative Justin made the process smooth and efficient. Pleasure doing business with you. Santiago Gil

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Google Aug 24, 2026

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Google Aug 24, 2026

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Google Aug 24, 2026

Ordering my wife's Telluride turned into a long process — a recall and a stretched-out delivery timeline meant a lot of waiting. Justin at Crowley Kia is the reason it never became frustrating. He communicated consistently, gave us real updates rather than vague reassurance, and was upfront when there was nothing new to report. He was just as good on the front end: patient with our questions, thorough on the concerns we raised, and genuinely helpful with our two toddlers who came along for the shopping trip. Bob in finance deserves the same credit — he made that part of the ... Read More

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Google Aug 24, 2026

Very communicative, and did a great job with the oil change and other services that were needed. I felt like I got the info I needed about my vehicle without being pressured into anything.

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Google Aug 23, 2026

Luke and Evan were super helpful and knowledgeable with the whole process of trading in our Telluride and leasing our Sportage. Highly recommend Crowley Kia in Bristol! 10 out of 10 customer service!

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Google Aug 22, 2026

I had an excellent experience with Will Johnson! Great Customer Service 🤙🏼 At this dealership! Highly recommend him to anyone getting a car!

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Google Aug 20, 2026

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Google Aug 20, 2026

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Google Aug 18, 2026

I had a great experience buying my used car here. Justin, my salesperson, was very helpful, knowledgeable, charming, and low pressure. The price we agreed on was transparent with no hidden fees or last-minute changes. Highly recommend this place if you need a smooth car-buying process! Kate was super helpful during the paperwork process and her dog was cute.

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Google Aug 12, 2026

My salesgirl Cynthia was great and very knowledgeable about everything with the suv. She made me not feel pressured about buying my car. Great dealership

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DealerRater Aug 8, 2026

Tremendous customer service. Willing to do whatever it takes to get you in the vehicle you are interested in

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Google Aug 8, 2026

Great experience shopping here and best price I found for the vehicle I wanted. Communication and ease of purchasing was top notch. Highly recommend checking them out.

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Google Aug 5, 2026

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Google Aug 4, 2026

Justin and the whole Crowley team made things super easy and found me the exact car I wanted. Highly recommend

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Google Aug 4, 2026

Justin was great and made the experience super easy. Love my brand new Kia sportage

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Google Jul 29, 2026

Just got a brand new Carnival. Fantastic vehicle if anyone is looking for that third row option. Worked with Adam on getting the best deal possible and he did a fantastic job working with me. Evan was another one that stepped in and showed us a thing or two about the car, which is great when you haven't acclimated yourself with the new vehicles before. Bobby our finance guy came in to close the game. Had to slay his white whale and helped us get to where we needed to be. Not sure the ladies name next door to ... Read More

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Google Jul 23, 2026

Had a great experience buying my dream car! Omar made the whole process super easy and stress-free. He was patient, answered all my questions, and really helped me find the perfect car without making me feel pressured. You can tell he genuinely cares about helping his customers. If you’re looking for a new car, definitely ask for Omar. I couldn’t be happier with the experience!

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Google Jul 23, 2026

I could say out of all the dealerships I want to Crowley hands down has been the best service I've ever experienced..Sammy and Andy was super alsome and Paul explained everything precisely....thank you Crowley crew

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Google Jul 21, 2026

I just bought my 2026 Kia Sportage and had an amazing experience working with Justin. The whole process was smooth, transparent, and actually enjoyable. Justin was super knowledgeable, answered all my questions, and made everything easy from start to finish. If you're looking for a new SUV, I highly recommend the Sportage and definitely ask for Justin. Five stars!

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Google Jul 21, 2026

Very good overall experience. Family oriented dealership!

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Google Jul 18, 2026

Sammy and Bobby were wonderful to work with. They both patiently answered all our questions and worked to find us the perfect car for our family.

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Google Jul 15, 2026

Great dealership to do business with. The purchasing process was very easy compared to other dealer's ive dealt with in the past. Will absolutely return for future business. Ask for Sammy, Devin or Evan as they were great to deal with.

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Google Jul 15, 2026

Justin helped my wife and I get into a Kia Niro. The guy was rock solid and super knowledgeable in his craft. I would highly recommending him and Crowley for your next car.

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Google Jul 14, 2026

I had an amazing experience at Crowley Kia ,Justin was very knowledgeable and never made me feel pressured. From the test drive and the finance department, the entire process was transparent and smooth. would highly recommend this dealership to anyone.

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Google Jul 14, 2026

Sammy was great to work with! I never expected to leave with a brand-new Kia, but he was knowledgeable, patient, and professional throughout the entire process. My significant other definitely put his negotiating skills to work, but Sammy handled everything with patience and respect. I’m grateful for all of his help and highly recommend asking for Sammy!

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Google Jul 10, 2026

I just recently picked up a car from this location this week. They made the entire process easy and great. Thank you all for your help Will, Justin, Evan, and Bobbly! See you soon!

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Google Jul 9, 2026

The Crowley crew was fantastic, they treat you very well. Justin, one of the representative made sure we were taken care of and to get a good deal.

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Google Jul 4, 2026

Justin, Evan and David. "I had an amazing car-buying experience at Crowley Kia in Bristol! The team made the entire process incredibly smooth and pressure-free. They listened carefully to exactly what I was looking for, helped me find the perfect vehicle, and walked me through all the new tech features before I drove off the lot. I highly recommend visiting them if you are in the market for a new vehicle

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Google Jul 4, 2026

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Google Jul 4, 2026

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Google Jul 1, 2026

Thank you to Crowley Kia! ( I'm torn on whether to leave 3 or 4 stars) I appreciate the awesome service by the employees here especially Will (salesman,) Evan (car delivery specialist)and by Bobby (Financials) Thank You! All of the above is true! It was an easy great experience.. ×× However if you buy an "as is" vehicle and something is / goes wrong that's non safety related you are SOL! I'm extremely disappointed especially since I literally just bought this car on 6/30/26 and one of the technology features isn't working, and I was told they won't ... Read More

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Google Jul 1, 2026

Had a great experience dealing with Justin and Rolando on the sales team while negotiating the lease deal on our 2027 Telluride. We took a test drive and loved the vehicle and were able to work out a monthly payment we felt comfortable with. Bobby, on the finance team walked us through the contract and the paperwork and made sure we understood terms, warranty options, etc - he was great with our young kids too. Evan, the delivery specialist took the time with my wife to go through all of the new technology so she could properly learn the ins and ... Read More

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Google Jun 28, 2026

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Google Jun 28, 2026

Justin was a very knowledgeable and professional salesman. We highly recommend him and Crowley Kia.

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Google Jun 27, 2026

A huge thank you to Will Johnson at Crowley for an exceptional sales experience! I walked in looking for a unicorn, a specific KIA that wasn't on a dealership's lot within 200 miles. Will got me that special KIA within a few days and a great deal, as well. He went above and beyond, always keeping me up to date on the status of delivery. Crowley has a true gem in Will Johnson. If you want an exceptional and smooth experience when buying a KIA, do yourself a favor and go to Crowley and work with Will.

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Google Jun 21, 2026

What a great experience for my first Kia purchase! Rolando is a fantastic sales consultant who is highly knowledgeable about the vehicles. Crowley's vast inventory made it easy to find exactly what I was looking for. Best of all, I was able to trade in my old vehicle and drive home in my new Kia the same day. Thank you to Rolando, Evan, and Bobby!

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Google Jun 16, 2026

We went to Crowley without high hopes for trading in my old vehicle. We worked with Will Johnson as our sales person and he was so easy to work with and helped answer any questions along the way. We also worked with Bobby the.finance manager who worked his magic to get me into my new Kia Sportage. Once we completed our purchase Evan took the time to go over all the new features in the car and explained everything in great detail in a way we understood. This was one of the best, if not the best, car buying ... Read More

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Google Jun 16, 2026

I had a great experience at this dealership! A special thank you to Will for being such an outstanding salesperson—he was thorough, knowledgeable, and incredibly patient throughout the entire process. I’d also like to thank Evan for taking the time to explain all of the car’s technology and features, which was extremely helpful. I highly recommend working with Will and the team!

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Google Jun 16, 2026

Good place to get your Kia serviced with competitive prices. Even if you didn’t buy your car here, it’s worth trying their service department.

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Google Jun 16, 2026

Worked with Justin and he was pleasant to deal with. Process was quick (as quick as a car purchase can be) and they gave me what I feel is a fair and good deal. Def recommend asking for Justin next time you need a Kia as he’ll take good care of you.

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Google Jun 11, 2026

Worked with Justin on the purchase of a new car. He took the time to explain the service contracts, and I ultimately purchased comprehensive coverage for 10 years based on the value. Will be getting my vehicle serviced at Crowley at Justin's recommendation for the next decade!

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Google Jun 11, 2026

I just bought a vehicle from Crowley Kia and dealt with Justin. He was easy to work with, and I never felt pressured to get a more expensive vehicle or even a higher trim level of the one I ultimately purchased. If you're looking to buy a vehicle through Crowley Kia, make sure to ask for Justin.

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Google Jun 11, 2026

Justin was great

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Google Jun 3, 2026

Highly recommend Crowley Kia. When I called in to speak with Sales I was connected with Rocco who was fantastic to work with, especially considering we were handling the purchase from out of state. Due to not being local we had to come pick up on a Saturday, which he wasn't working on, but he ensured his team could pick up where we left off. When we arrived Will was great confirming everything we went over with Rocco, we worked with Kate Crowley (and Ben, who is the sweetest!) to handle our financing and finalize our paperwork - she ... Read More

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Google Jun 2, 2026

We just bought a certified pre owned car this week and worked with Will, Evan, Justin and Bobby. Our overall experience was great, which has not been a typical experience for us buying a used car. Will was very responsive and upfront with answers to our questions . Evan was friendly and helpful and down to earth. Justin also stepped in to be helpful. It was a great team effort.

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Google May 31, 2026

Great Experience! Justin was prompt and honest, excellent job

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Google May 31, 2026

Omar was very friendly and helpful thru the whole process, Kate made the paperwork process painless.

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Google May 29, 2026

My salesman was Justin Lopa. He was extremely thorough, and came in on his day off to ensure I was being taken care of correctly. I’ll definitely be returning to Crowley in the future.

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Google May 29, 2026

I had a great time dealing with Justin Lopa over at Crowley. He came in on his day off to make sure my needs were met and he was very thorough. I definitely plan on using him again.

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Google May 28, 2026

It was my 1st time leasing and my salesman Rocco made it a breaze. I had a great experience. Definitely recommend coming here.

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Facebook May 27, 2026

I had a great experience at Crowley Kia from start to finish! Our salesman Omar was very personable and went through everything with us piece by piece. Kate was amazing and we absolutely love this dealership and we will buy from them again!!! I absolutely love my new 2026 Kia Sportage ❤️

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Google May 24, 2026

I was brand new to buying a new car and decided on Crowley one of the best decisions ive made, I got connected to a salesman named Justin this guy was great from start to finish he made the process easy and painless he worked around my schedule and was very knowledgeable about all the vehicles they have! The finance part was also easy and painless Bobby in finance was so great he made paperwork part very easy and it was actually fun signing all the paperwork. And if im being honest I dont know that the sale happens without ... Read More

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Google May 21, 2026

We had an amazing experience at Crowley Kia! From start to finish, the entire process was easy, stress-free, and actually enjoyable. Will and Evan were both incredible to work with, they were knowledgeable, patient, and truly listened to what we were looking for. Most importantly, they worked with us to make sure we ended up in a car that fit comfortably within our budget without ever making us feel pressured. We really appreciated their honesty, professionalism, and willingness to help every step of the way. Highly recommend asking for Will and Evan if you’re looking for a great car-buying ... Read More

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Google May 16, 2026

No fuss experience at Crowley Kia. Intake quick and efficient- Luke valued my time on a beautiful day…I’ll refer friends/family here as I was referred!

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Google May 15, 2026

Overall positive experience buying my first KIA from Crowley KIA. Car shopping is never fun, but Omar helped to make it a less stressful experience. Evan took the time to walk through all the features in my new Sportage and made himself available for follow up questions.

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Google May 11, 2026

Great service!

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Google May 8, 2026

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Google May 7, 2026

Nice folks at Crowley! Easy to work with, and it was well worth the long drive to get our new Sorento from there even though several other dealers were much closer to our home. Shout-out to Will, Rolando, and Bobby!

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Google May 5, 2026

Omar, Evan and Kate were extremely helpful and made the entire experience very easy and comfortable. I definitely recommend Crowley Kia.

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Google May 3, 2026

I had a great experience at this dealership thanks to Justin! Great communication over the phone and very helpful in person. Would absolutely work with him again in the future and recommended to my friends and family!

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Google May 2, 2026

Justin was very helpful with finding my first brand new car and made the experience very painless. Definitely recommend this dealership and Justin.

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Google Apr 28, 2026

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Google Apr 27, 2026

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Google Apr 13, 2026

Big thank you to Justin who helped me land my new 2025 Kia Niro. He was flexible, easy to work with, and helped close the deal that I was looking for. Honestly, it was the easiest car buying experience I’ve ever had! Evan walked me through the car, making sure everything was synced up before I drove away and made sure the car was spotless. You are both fantastic!

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Google Apr 12, 2026

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Google Apr 4, 2026

Took moms car right in and fixed everything that was recalled free of charge

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Google Apr 3, 2026

Justin and Evan were very helpful

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Google Apr 3, 2026

I have been with the Crowley group for the last 12 years and I will continue doing business Crowley KIA for the foreseeable future. My salesperson Justine was helpful facilitating my purchase of my new vehicle.

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Google Apr 2, 2026

The purchase and delivery experience at Kia was excellent. Justin was laser focused on the options I needed in a vehicle. The delivery of the vehicle was simple and Evan did an excellent job getting me comfortable with all of the technology and features of my new Telluride.

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Google Apr 2, 2026

Justin was helpful and professional. He helped narrow down the many options to really focus on the vehicle that would best meet my needs. The process was easy and very comfortable. Highly recommend Justin and Crowley Kia.

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Google Apr 2, 2026

Kate was amazing with the paperwork process. She was very organized, efficient, and made everything clear and easy to understand. She handled everything quickly and professionally, which really helped make the whole experience smooth and stress-free. I truly appreciate her help—thank you, Kate!

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Google Apr 2, 2026

I had a great experience at this dealership. Justin from sales was very professional, friendly, and helpful throughout the entire process. He made everything easy to understand and stress-free, and I really appreciated his patience and honesty. Highly recommend working with Justin if you’re looking for a smooth car-buying experience. Thank you!

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Google Apr 1, 2026

Great experience overall! A huge thanks to Justin, Evan, & Kate for helping us buy a new car with ease! They were all so amazing and I highly recommend!

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Google Mar 27, 2026

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Google Mar 25, 2026

I had a great experience at Crowley Kia. Ronaldo, my salesperson, was awesome to work with—super helpful, honest, and never pushy. The sales manager, Kate, made the whole process smooth and stress-free, which I really appreciated. I also feel like I got a really good price on my car. Before I left, Evan took the time to walk me through all the features so I felt confident driving off. Overall, a great team and an easy buying experience. Highly recommend!

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Google Mar 24, 2026

Evan and Justin were great

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Google Mar 24, 2026

Had a great experience buying my car here! Rocco made the whole process smooth and stress-free, and Evan was incredibly helpful walking me through all the features, pairing my phone, and getting me set up with the Kia app. Really appreciate the time and effort they both put in! Highly recommend!


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