Customer Testimonials

I highly recommend Crowley Kia in Bristol, CT. Justin Lopa did a great job following up and getting me the exact car I wanted. Evan September did a great job with delivery of the car. All around exceptional dealership!

Just picked up my new car from Crowley Kia and I am very happy with the level of help I received from Justin Lopa in sales for finding me the vehicle I was looking for. Finance manager Robert Capelli also did a great job working with me on getting me a loan with my not so perfect credit and answered all the questions I had. He also explained all the warranty and loan details. Delivery specialist Evan September made sure to answer all my questions I had when I picked up my car. This is my second new car purchase ... Read More

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Google - Nov 12, 2026

Just picked up my new car from Crowley Kia and I am very happy with the level of help I received from Justin Lopa in sales for finding me the vehicle I was looking for. Finance manager Robert Capelli also did a great job working with me on getting me a loan with my not so perfect credit and answered all the questions I had. He also explained all the warranty and loan details. Delivery specialist Evan September made sure to answer all my questions I had when I picked up my car. This is my second new car purchase from Crowley Kia and would like to thank everyone in the service department for always getting me in and doing a great job. I would recommend the Bristol Crowley Kia team to anyone looking for a new car and great service.

I purchased a Sportage a few days ago, and from start to finish the team at Crowley was top notch. Initially I came across them due to an advertised price, which you never know about. When Justin reached out to me, he made it clear that it would be worth the bit of a drive to get to their dealership, and he was so right. Throughout the process he listened, asked the right questions, and figured out what made the most sense for me. Between Justin, Evan and Bobby, this was probably the best car buying experience I've had. ... Read More

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Google - Nov 12, 2026

I purchased a Sportage a few days ago, and from start to finish the team at Crowley was top notch. Initially I came across them due to an advertised price, which you never know about. When Justin reached out to me, he made it clear that it would be worth the bit of a drive to get to their dealership, and he was so right. Throughout the process he listened, asked the right questions, and figured out what made the most sense for me. Between Justin, Evan and Bobby, this was probably the best car buying experience I've had. Couldn't recommend them enough!

Luke is a great salesman. He was patient with us (we had our 14 month old with us), informative, and willing to work with what we were looking for. He asked us what we wanted in terms of leasing, cost, trade in, color/model/trim, and then he went above and beyond. My husband and I now have a beautiful Telluride and we love driving it. His brother Rob helped with the finance part. He was funny, efficient and no BS. Would definitely recommend and go there again.

Luke and Evan were very helpful when purchasing and setting up my new vehicle!!

We had a genuinely enjoyable car-buying experience at Bristol Kia from start to finish! Will and Justin did a fantastic job helping us through the sales process, making everything easy and comfortable. Evan took the time to walk us through all the features of our new car, making sure we were comfortable before driving off. And then there was Bobby, who made what is usually the hardest part—financing—completely painless! We even managed to have some laughs along the way, despite the fact that he's a Washington fan! 😂 From beginning to end, everyone was friendly, helpful, and professional. ... Read More

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Google - Nov 8, 2026

We had a genuinely enjoyable car-buying experience at Bristol Kia from start to finish! Will and Justin did a fantastic job helping us through the sales process, making everything easy and comfortable. Evan took the time to walk us through all the features of our new car, making sure we were comfortable before driving off. And then there was Bobby, who made what is usually the hardest part—financing—completely painless! We even managed to have some laughs along the way, despite the fact that he's a Washington fan! 😂 From beginning to end, everyone was friendly, helpful, and professional. It's not often you can say buying a car was actually enjoyable, but this truly was! Thank you to the entire team at Bristol Kia for such a great experience. We would absolutely recommend them!

Will and evan are amazing

Luke and Bobby made the car buying experience painless! We told Luke exactly what we wanted in a car, he found it, no issues! Bobby walked us through the financing like it was a breeze! While Evan showed us the ropes of our new Kia. Thank you for making this so easy. I would definitely recommend the dealership to anyone!

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Justin Lopa is the best - I’m glad I chose Crowley KIA.

Mr. Lopa helped me tremendously during my car search! I can attest to his dedication to his clients and professionalism. Crowley’s got a good one 👍

Great team over at Crowley Kia great family atmosphere and they treated me and my family with the utmost professionalism would recommend this dealership to anyone I know…. Thanks again for providing such a great experience and this shows that not all car dealerships are the same and this establishment set itself apart. AMAZING EXPERIENCE!!!!

I leased a hard to find car from Crowley. Justin Lopa went above and beyond to find me the car which was at a dealership in a different state. I would highly recommend these guys and will get my next car there!!!

Luke and Bobby made this the easiest car buying experience I've ever had! From beginning to end Luke made sure I got everything I needed in my new car, and Bobby made the financing part quick and painless. I would recommend this dealership to anyone looking to get a new vehicle that doesn't want to go through all the craziness that most other places will put you through!

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Omar & Evan were great! Omar helped us get the vehicle we wanted with payments in our budget range & Evan was a great resource getting us connected to it! We love our new Sorento!

I had a great experience at Crowley Kia. Justin my salesman’s was awesome. He was very knowledgeable about my car that I ended up buying. Bobby in finance was also excellent. I felt no pressure from the team at all and I highly recommend you going there for a new or used car.

I recommend giving the dealer a visit. Omar and Evan were awesome. Good deal on the car and quick easy delivery. Bobby handled the paperwork timely. All in all a smooth process. Thank you

Crowley Kia. Looking to buy, great dealer. No pressure. Staff knowledgeable and friendly. A positive experience for sure!

Will Johnson was extremely helpful and really very pleasant. He was professional, and listened to what I had to say and did respect my decisions and opinions. The “transaction” was smooth and I didn’t feel like I was being pushed into what I didn’t need or want. Evan was also helpful and very pleasant. He was courteous and patient when providing the information to our car insurance company for me. Additionally adding the Kia app on my iPhone is terrific. Both Will and Evan made this transaction less stressful

Great experience with both Cynthia and Evan. Thanks for all the help!

Had a great experience! Chris my sales guy was fantastic he listened to what I wanted and didn’t want and got me into the right vehicle. Evan was also fantastic he went over all the things I needed to know about the car, what every button means and what it’s for. Answered all my questions and concerns.. all and all a great experience!

Will and Evan are great

Overall a great experience dealing with the entire team over here at Crowley KIA. Omar took great care of us, we were able to negotiate a great deal on our new Telluride and pick up the car next day. Omar worked quickly and was very accommodating, no hidden fees or slippery sales tactics, very transparent. Kate and Rolando in finance were also great. Cant say enough great things! Thanks again!!

evan & omar were great 👍amazing service

Evan and Omar were grate

Omar and Evan are a great team and would be wonderful to work with

Evan and Omar were cool

Evan and Omar helped me out

Evan and Omar are very helpful

Crowley Kia was great. Nothing but a top notch experience. The salesman Luke was very helpful getting us what we wanted at the price we wanted. And Evan thoroughly explained the car upon delivery. Hands down best dealership I've been to in the last 25 years.

Huge thank you to Will, Evan, and Bobby for helping me get into my new car after my oldie finally died. It was relatively painless and got my payments as low as possible.

I had a great experience at Crowley Kia in Bristol! I recently purchased a vehicle from them, and from the moment I walked in, everyone was so kind and welcoming. I worked with Sammy, Evan, Bobby, and Devin, who were all wonderful to work with. Everyone was friendly, knowledgeable, and helpful without ever making me feel pressured. They were more than willing to work with my budget and help me find a vehicle that fit my needs. Everyone was incredibly patient and took the time to answer all of my questions and address any concerns I had, even after I ... Read More

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Google - Oct 12, 2026

I had a great experience at Crowley Kia in Bristol! I recently purchased a vehicle from them, and from the moment I walked in, everyone was so kind and welcoming. I worked with Sammy, Evan, Bobby, and Devin, who were all wonderful to work with. Everyone was friendly, knowledgeable, and helpful without ever making me feel pressured. They were more than willing to work with my budget and help me find a vehicle that fit my needs. Everyone was incredibly patient and took the time to answer all of my questions and address any concerns I had, even after I purchased the vehicle. I truly appreciated how helpful and supportive everyone was throughout the entire process. I would absolutely recommend Crowley Kia to anyone looking to purchase a vehicle! Thank you to Sammy, Evan, Bobby, and Devin for making the experience such a positive one!

Luke was exceptionally informative and patient with me. He made our experience seamlessly easy. Thank you!!

I had a great experience purchasing my Kia a few months ago! Evan, Will, and Justin were all great to work with and made the process a great experience.

The dealership is great. Luke and Bobby Capelli are extremely helpful and explained all the details of our beautiful new Carnival Hybrid. Will always recommend this dealership to others.

Get told they close at 6 drove a whole hour just for parts to be closed!

Sammy was great, would highly recommend.

Omar and Evan helped me out and answered all my questions highly recommend

Evan and Omar are great love my car

Evan and omar are great love my new car 🚗

Justin and Evan was great overall smooth and helpful

UPDATE based on the response: I don't think the people you were responding to was my husband or I, but the issue wasn't the car that was shown to us - it was that no matter how many times we asked, your staff refused to give us the price. The price is listed on your website, on Car Gurus, so it shouldn't have been a mysterious question. Also, while they did eventually give up, they did not respect that we needed to leave. Actually, after we said we needed to leave to take our very tired baby ... Read More

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Google - Oct 3, 2026

UPDATE based on the response: I don't think the people you were responding to was my husband or I, but the issue wasn't the car that was shown to us - it was that no matter how many times we asked, your staff refused to give us the price. The price is listed on your website, on Car Gurus, so it shouldn't have been a mysterious question. Also, while they did eventually give up, they did not respect that we needed to leave. Actually, after we said we needed to leave to take our very tired baby home, they tried to keep showing us cars we were not interested in, and ignoring us when we asked for the price. We went to look at cars today - just to browse. We made it extremely clear we were just there at the beginning of our search. They showed us a car we were interested in after a bit but would not give us a price no matter how much we asked. We were clear we couldn’t go further on the process without knowing the price. We said we had to leave and they kept pushing us to stay - but still wouldn’t give us the info we need. Zero idea how this dealership got such good reviews but it was a bad experience right from the start.

Luke and Ryan were amazing, greatest people you’ll ever meet!

I recently leased a Kia K5 from Crowley Kia in Bristol, and it's been the best dealership experience I've had by far. My main point of contact was Justin on the sales team. He handled the entire transaction with respect, professionalism, and transparency and was very personable throughout our conversations. Since I live about 40 minutes away, I couldn't make frequent trips in, and Justin was happy to work with me over the phone. Many dealerships push you to come into the store, so I really appreciated that flexibility. I never felt pressured to lease the car or ... Read More

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Google - Sep 26, 2026

I recently leased a Kia K5 from Crowley Kia in Bristol, and it's been the best dealership experience I've had by far. My main point of contact was Justin on the sales team. He handled the entire transaction with respect, professionalism, and transparency and was very personable throughout our conversations. Since I live about 40 minutes away, I couldn't make frequent trips in, and Justin was happy to work with me over the phone. Many dealerships push you to come into the store, so I really appreciated that flexibility. I never felt pressured to lease the car or add anything on, but Justin still did a great job explaining the available options so I could make an informed decision. I also had the pleasure of working with Ryan, who was extremely knowledgeable about the car. He walked me through all of its features and helped me set up and use the Kia Connect app on my phone. He was friendly and personable throughout our conversation. Overall, the team at Crowley is excellent. Their culture clearly centers on helping customers and being transparent. I'd recommend Crowley Kia to anyone looking for a car. They genuinely care about meeting their customers needs.

I purchased a 2023 Kia Soul Gt line originally from Kia of East Hartford. We have been loyal to Kia exclusively for 22 years and referred several other people. We have purchased from Crowley Kia as well...I decided to entrust Crowley Kia of Bristol with the service of my car because its much closer. Well my 2023 Kia soul, kept in climate control and well cared for, the radio just decided to die at 23,000 miles. I took it for service and the warranty allegedly for the radio ends at three years or thirty six thousand miles... I called kia of america and ... Read More

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Google - Sep 22, 2026

I purchased a 2023 Kia Soul Gt line originally from Kia of East Hartford. We have been loyal to Kia exclusively for 22 years and referred several other people. We have purchased from Crowley Kia as well...I decided to entrust Crowley Kia of Bristol with the service of my car because its much closer. Well my 2023 Kia soul, kept in climate control and well cared for, the radio just decided to die at 23,000 miles. I took it for service and the warranty allegedly for the radio ends at three years or thirty six thousand miles... I called kia of america and asked for some help because of the fact that we have been loyal customers and sent many people there... Regardless of all of this, this car has 23000 miles on.It is kept in a garage in excellent condition. No excuse for a radio to just not work and for it not to be covered... I am learning that these cars are disposable cars , and I am severing my relationship with Kia, the other 2 Kias I own will be sold as well, after twenty four years there is nothing to be said for loyalty.. What sealed the deal for me was when the service manager told me to just "take my car back to the dealership that I purchased it from" what a way to keep customers... Kia is Kia.It doesn't matter which dealership I choose to have my car serviced at... I will be letting the people know that I referred that they might wanna look into another model of car. I was warned by an x employee of this company not to deal with them but I always give people the benefit of the doubt...i feel that comment was rude and uncalled for...this has happened more than once to other members of my family.. I will be picking up my car with its broken radio, trading it for a vehicle that lasts with less problems, and I will never purchase another kia automobile again.

My salesman Omar was great! He wasn’t pushy and very personable and professional. Ryan was super helpful walking me through the set up of my Kia Connect and answered all my feature questions. This was by far the easiest car buying experience I’ve ever experienced!

Will and Bobby very helpful for the whole experience! They were very understanding and great throughout the process of getting a new car!

I find the Crowley Kia team to be highly professional, accommodating and kind. Dan is my go to guy and organizes and explains every detail with a great smile, kindness and sense of humor. I will recommend them 100%

Crowley was great and so were all the guys that I delt with during the whole process of buying my vehicle! To be specific Will was my salesman great personality, good sense of humor, and overall awesome! Then there was Bobby the finance guy we laughed and cried all at the same time during the the signing of all the paperwork. And last but not least Evan helped with all the technical features, he answered any questions I had and showed me a few things. I definitely would recommend buying a car from Crowley and ask for Will and the ... Read More

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Google - Sep 16, 2026

Crowley was great and so were all the guys that I delt with during the whole process of buying my vehicle! To be specific Will was my salesman great personality, good sense of humor, and overall awesome! Then there was Bobby the finance guy we laughed and cried all at the same time during the the signing of all the paperwork. And last but not least Evan helped with all the technical features, he answered any questions I had and showed me a few things. I definitely would recommend buying a car from Crowley and ask for Will and the crew I mentioned! Very pleased with my decision!

Knowledgeable, friendly, helpful service people.

Rocco and Evan were extremely helpful and we're very happy with our purchase of a Kia Niro.

I have been coming here for years, I had a major problem and I told them the issue because my husband is a retired mechanic so everything he says has been right. To keep the car in its warranty I only take it to them to work on and my husband just looks at it to tell me exactly what to have them look at or fix, they're pretty good at listening and confirm that it is the issue. But they didn't want to listen to me and misdiagnose my car, I ended up paying more not only ... Read More

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Google - Sep 11, 2026

I have been coming here for years, I had a major problem and I told them the issue because my husband is a retired mechanic so everything he says has been right. To keep the car in its warranty I only take it to them to work on and my husband just looks at it to tell me exactly what to have them look at or fix, they're pretty good at listening and confirm that it is the issue. But they didn't want to listen to me and misdiagnose my car, I ended up paying more not only for the misdiagnosis and the "repair" they did for that, but also the actual repair when I said something. I am so annoyed with this place. They have gone downhill. I used to recommend this place all the time and now I can't even do that. I also used to bring them goodies and stuff because they treated me and my car so good but lately I can't even do that. And it may not be the actual mechanics but definitely the advisors I cannot with. It's like they want to rip me off now and not work with me and basically laugh in my face about the misdiagnosis. They didn't even bother to tell the mechanics what I thought was wrong with the car or what my husband said it was (which it actually was the problem they had to fix!!!!), they just put a general request in and not tell the mechanics. I tried to call the manager but he never called me back or replied to my message.

What a ripoff. Attached is my used car quote that included $499 Door guards, $995 paint protections, $700 doc fee, and $400 registration service fee. I bought my car elsewhere and paid a $175 Doc fee and $71 for registration. That's all. Perhaps even worse - I emailed the dealer about a specific car on the lot. The AI agent got back to my and I asked her/it for a quote on the car for 9 days . After I asked to escalate to a sales manager, I finally heard from a sales rep. Edit in response: It took 9 days for the Sales Rep to contact ... Read More

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Google - Sep 8, 2026

What a ripoff. Attached is my used car quote that included $499 Door guards, $995 paint protections, $700 doc fee, and $400 registration service fee. I bought my car elsewhere and paid a $175 Doc fee and $71 for registration. That's all. Perhaps even worse - I emailed the dealer about a specific car on the lot. The AI agent got back to my and I asked her/it for a quote on the car for 9 days . After I asked to escalate to a sales manager, I finally heard from a sales rep. Edit in response: It took 9 days for the Sales Rep to contact me to ask for my phone#, plus I wanted to do business by email. The registration was for NY from a NY dealer. The other dealer did not include BS optional door guards and paint protection that I had to negotiate down. It does make sense that processing an out-of State registration would cost a more, but this is a lot more.

I am incredibly disappointed with how this dealership handled a first-time car purchase for a vulnerable young adult. We arrived with a verified, pre-approved loan from our local credit union at 5.53% APR. Instead of processing the purchase order, the sales and finance team bypassed our direct credit choices, ran his credit to outside lenders without our authorization, and forced an 11.34% APR loan through a different bank. They also inflated the cash price by over $1,700 above the listed internet price. We escalated this to the General Manager and reported the contract manipulation to the lender. The funding is being clawed back ... Read More

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Google - Sep 1, 2026

I am incredibly disappointed with how this dealership handled a first-time car purchase for a vulnerable young adult. We arrived with a verified, pre-approved loan from our local credit union at 5.53% APR. Instead of processing the purchase order, the sales and finance team bypassed our direct credit choices, ran his credit to outside lenders without our authorization, and forced an 11.34% APR loan through a different bank. They also inflated the cash price by over $1,700 above the listed internet price. We escalated this to the General Manager and reported the contract manipulation to the lender. The funding is being clawed back and routed back to our credit union, but the deceptive practices here are entirely unacceptable. Bristol families, review every single line item and do not let them pressure you."m

Tremendous customer service. Willing to do whatever it takes to get you in the vehicle you are interested in

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Please note: They don’t warranty tires!!! For the product they sale so brilliantly, they are not confided enough to warranty Tires!!! If you're considering buying here, just remember: The real test of a dealership isn't how they treat you before the sale—it's how they treat you when something goes wrong afterward. The sales experience is great. The after-sales service is where everything falls apart. And God forbid you ever have an issue with your tires. You'll quickly discover that you're left to figure it out on your own while being bounced back and ... Read More

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Google - Aug 4, 2026

Please note: They don’t warranty tires!!! For the product they sale so brilliantly, they are not confided enough to warranty Tires!!! If you're considering buying here, just remember: The real test of a dealership isn't how they treat you before the sale—it's how they treat you when something goes wrong afterward. The sales experience is great. The after-sales service is where everything falls apart. And God forbid you ever have an issue with your tires. You'll quickly discover that you're left to figure it out on your own while being bounced back and forth between the dealership, Kia, and the tire manufacturer, with no one willing to take ownership of the problem. We purchased a brand-new 2025 Kia K4 from Crowley Kia May, 2025, believing that buying a new vehicle meant peace of mind and dependable customer support. Unfortunately, our experience has been the complete opposite. Here's what happened: Day after purchase: We noticed an unusual tire/road noise and immediately returned to the dealership. We were told everything was normal. 6-month service: Tires were rotated. Again, we were told everything was fine. No mention of abnormal tire wear, alignment issues, or feathering. We kept hearing the noise still. 1-year service: We picked up the vehicle after its scheduled maintenance, and once again, no concerns were communicated to us. After driving home, WE noticed the tire noise had become significantly worse. Thinking it might be an alignment issue, we drove another 30 minutes back to the dealership to have them inspect it. Only after we returned and questioned the noise ourselves were we finally told that all four tires had feathered and needed replacement at a cost of around $750. (Yes within a year!!!) Let that sink in. At no point during any scheduled maintenance did anyone tell us there was abnormal tire wear. We had to notice every issue ourselves. We had to ask the questions. We had to make the extra trips back to the dealership. If the feathering was severe enough to recommend replacing all four tires, why wasn't it identified during the scheduled inspection? Why wasn't it communicated before we left the service center? And here's what frustrates us the most. Kia's response is essentially, “We don't warranty tires." But how does that make sense from a customer's perspective? We didn't walk into a tire manufacturer and buy four tires. We bought a brand-new Kia. The tires came installed on the vehicle that Kia designed, assembled, inspected, and sold. If a major safety component wears abnormally within just one year, why is the customer expected to chase multiple companies looking for answers? Whether Kia is reimbursed by the tire manufacturer should be an internal process—not something customers have to manage. It's now been over a month since this issue was identified, and we're still driving a vehicle that continues to get louder because we rely on it every day for work. Instead of receiving a solution, we've received finger-pointing. Buying a new car isn't just about the day you sign the paperwork. It's about knowing the company will stand behind its product when something goes wrong. Sadly, that has not been our experience with Crowley Kia or Kia's after-sales support.

Went here to turn in my lease which was a new experience for me. I waited an hour just for them to interrogate me on why I didn’t get my current vehicle from them, uncomfortable and hostile interaction with staff. At the end of the interrogation they expressed annoyance and handed me a sheet of paper and sent me on my way. Work on your staff and especially how they treat women. As someone who has visited this dealership before as a potential customer I can say this is the last dealership I would go to despite it being 10 ... Read More

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Google - Jul 30, 2026

Went here to turn in my lease which was a new experience for me. I waited an hour just for them to interrogate me on why I didn’t get my current vehicle from them, uncomfortable and hostile interaction with staff. At the end of the interrogation they expressed annoyance and handed me a sheet of paper and sent me on my way. Work on your staff and especially how they treat women. As someone who has visited this dealership before as a potential customer I can say this is the last dealership I would go to despite it being 10 minutes away from me I’d rather drive across the state, Unprofessional to say least. Some of the staff is kind and I’m sure they’re saving this place.

I want to share my experience at this dealership because I think future buyers should know what to expect beyond the sales floor. The initial sales pressure was intense. From the moment I walked in, I was pushed hard to commit to buying that same day repeated "are you going to buy it, are you going to buy it" pressure that made it hard to think clearly about the decision. I pushed through it anyway because I did want the car. The real issue came during the paperwork process. I was rushed through signing, and I wasn't ... Read More

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Google - Jul 19, 2026

I want to share my experience at this dealership because I think future buyers should know what to expect beyond the sales floor. The initial sales pressure was intense. From the moment I walked in, I was pushed hard to commit to buying that same day repeated "are you going to buy it, are you going to buy it" pressure that made it hard to think clearly about the decision. I pushed through it anyway because I did want the car. The real issue came during the paperwork process. I was rushed through signing, and I wasn't given a clear explanation of some of the optional add-ons/warranties being offered. I was hesitant about one in particular and asked if I could reconsider it afterward. I was told yes, that the contract could be redone later that day if I came back. I was given a window to return. I live a distance away, so rather than driving back and forth, I chose to wait at the dealership for several hours until that window arrived. When the time came, I was told it actually couldn't be done after all, a complete reversal of what I'd been told earlier, after I'd already given up hours of my day waiting there in good faith. When I asked to speak with someone about it, the sales manager (Kate Crowley, who I understand is related to the dealership's ownership) responded in a way that felt dismissive of the concern rather than addressing it. When I asked if there was any way to be compensated for the hours I'd lost waiting on a commitment that wasn't honored, she got frustrated and walked away mid-conversation without resolving it. On top of this, after reviewing my paperwork closely at home, I discovered I had been charged $720 more for the vehicle than the price I was originally quoted on my worksheet, a difference that wasn't itemized or explained anywhere in the contract. When I brought this up, I was given a shifting explanation: first that it was related to how the town taxes vehicles (which isn't accurate), and only after I pushed back with specifics was it acknowledged as an error. The dealership has since agreed to refund the difference, but only after I identified and complained to the AG's office, KIA consumer affairs and the DMV. Most buyers wouldn't catch this. I'd also later found incorrect insurance information on my signed lease that didn't even match my actual policy. I ultimately did keep the car, and to be clear, this isn't about the vehicle itself, it's about how the process felt: pressured up front, rushed through the details, overcharged without explanation, and not taken seriously when a promise made to me wasn't kept. Please review your paperwork thoroughly before signing, compare your worksheet numbers to the final contract line by line, and don't assume verbal promises will be honored.

Service was awful and they need to concentrate on communication skills and they need to inspect their pre certified vehicles before having test drives

Horrible customer service. We had a confirmed appointment to test drive a car, and we took time off work to get there. But when we showed up, there was no one to help us. Front desk was unprofessional. We will never return.

Crowley service department is a jumbled mess, it takes a month to get your vehicle in for an oil change/tire changeover while other dealers offer next day or at the least a week out. Additionally, while you are there for your oil change and tire changeover it takes three hours to complete due to “staff shortage” or “busy day”. This is not a biased review, we have owned other makes and models and still do and the service departments for those brands are night and day better. Often offering loaners and/or “come to you service”. We have given ... Read More

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Google - May 4, 2026

Crowley service department is a jumbled mess, it takes a month to get your vehicle in for an oil change/tire changeover while other dealers offer next day or at the least a week out. Additionally, while you are there for your oil change and tire changeover it takes three hours to complete due to “staff shortage” or “busy day”. This is not a biased review, we have owned other makes and models and still do and the service departments for those brands are night and day better. Often offering loaners and/or “come to you service”. We have given Crowley so many opportunities to improve since we purchased our vehicle in 2021 but we are now at an impasse and will be searching out other KIA dealerships until we can get rid of this one and move on to another brand.

DO NOT BUY A USED CAR FROM HERE. They were helpful with financing, but the condition of the car was terrible. The car was LEAKING COOLANT INTO THE ENGINE, which they likely knew about since they topped it off before selling it. They also pushed HARD for me to buy a warranty, even though the bank confirmed it wasn’t required. I’m guessing since they knew the car was having issues. The issues showed up about ONE WEEK after a purchase. The car also wasn’t being driven much during that time, so this wasn’t normal wear or “... Read More

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Google - May 2, 2026

DO NOT BUY A USED CAR FROM HERE. They were helpful with financing, but the condition of the car was terrible. The car was LEAKING COOLANT INTO THE ENGINE, which they likely knew about since they topped it off before selling it. They also pushed HARD for me to buy a warranty, even though the bank confirmed it wasn’t required. I’m guessing since they knew the car was having issues. The issues showed up about ONE WEEK after a purchase. The car also wasn’t being driven much during that time, so this wasn’t normal wear or “you needed maintenance anyway.” As soon as I canceled the warranty, the check engine light came on and I eventually had to replace the ENTIRE ENGINE. I went to a Ford Dealership, I didn’t want these people near the car if they can’t even the condition before hand. When I called them, they hid behind the “SOLD AS IS” excuse and refused to take responsibility or help in any real way. After getting the car back, I immediately changed the transmission fluid and it came out BLACK, despite them claiming they checked all fluids. SAVE YOURSELF THE HEADACHE AND BUY ELSEWHERE.

The salesperson I worked with, Rolando, defied every negative stereotype I had about used car dealers. Knowing that I was a two-hour drive from the showroom, he agreed to do all the negotiation on price upfront so that I wouldn't make the trip for nothing if we weren't in the same range. He asked me what price I would consider: I told him and he got it approved. I was apprehensive about buying a car sight unseen so he went out to the lot, took detailed photos, and answered every question I had candidly. Dealers often advertise about ... Read More

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DealerRater - Jan 24, 2026

The salesperson I worked with, Rolando, defied every negative stereotype I had about used car dealers. Knowing that I was a two-hour drive from the showroom, he agreed to do all the negotiation on price upfront so that I wouldn't make the trip for nothing if we weren't in the same range. He asked me what price I would consider: I told him and he got it approved. I was apprehensive about buying a car sight unseen so he went out to the lot, took detailed photos, and answered every question I had candidly. Dealers often advertise about wanting to earn customers' business--Rolando actually followed through with responsiveness, integrity and respectfulness that motivated me to make the trek.

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Sounds like this dealership doesn’t need to sell cars… per Justin’s (a salesman) statement they can pass on deals since “our owner is super loaded and he knows him personally”. Pretty distasteful to see salesman speak this way over that way over the phone. Congrats to Ken on having a young - 8 cars a month bottom-tier salesman. Disgusting

Would give 0 stars if I could... My car was stolen 3xs last year and each time I had Crowley in Bristol fix it. There should have never been a 2nd or 3rd time being that they were supposed to do the "anti theft" update but yet months later the car was stolen again proving it was not done or done incorrectly ... THATS THE LEAST OF MY ISSUES WITH THEM. They had my car for an entire month the first time without even touching it and when my insurance stopped paying my rental (being the car should have been ... Read More

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Google - Oct 25, 2025

Would give 0 stars if I could... My car was stolen 3xs last year and each time I had Crowley in Bristol fix it. There should have never been a 2nd or 3rd time being that they were supposed to do the "anti theft" update but yet months later the car was stolen again proving it was not done or done incorrectly ... THATS THE LEAST OF MY ISSUES WITH THEM. They had my car for an entire month the first time without even touching it and when my insurance stopped paying my rental (being the car should have been nearly complete) I had to fight with them to get a "loaner" car thru them. I was in the loaner car for 2 more months for a simple ignition/door lock replacement with a little bit of body work since bumper had to be replaced as well. They NEVER called me for updates and each time I called them I was told they were "waiting for parts"... 3 months in I call them for my weekly update and they tell me the parts came in but it's gonna take a week to install, okay cool. THE VERY NEXT DAY I get a call saying my entire car is ready and I need to come get it that day. Mind you I'm in Mass for the weekend at this point but they say they need the loaner car back for another customer and I have to cancel my plans to rush down and pick my car up/return the loaner. Pick up my car and immediately notice work isn't finished like the lettering on the back of the car that says "sportage" or interior detailing because it REAKED of weed from the "Kia boys" smdh... my insurance PAID for those things and they were not completed yet I was forced to return the loaner car, take my car and figure out my own way to find a car to use so I could drop it BACK OFF to have the rest of the work done for 3 days even though they had my car for 3 months!! I should have never gone back the second and third time but being that they did the "update" which clearly failed I felt forced too. I never got the rest of the work done that my insurance paid for and I no longer was a priority to them.... I will never recommend this place. I still have the emblem that was supposed to be put on my car and paid for by my insurance on 01/17/24

3 and a half hours for an oil change.

Drive a few extra miles to a dealership with trustworthy people. They don't care about anything except profits. As soon as you sign the check you're nothing to them.

We called yesterday and asked about a car to pick him up. But today we arrived here and they wouldn't give us a car.

Got an oil change and the first time I drove my car after getting home an alert for Engine Diagnostic problem came up. I called and they said not to drive. They can't do anything for me until Monday. Oil change was a Friday... The last thing they did was go through the checklist with me of how everything passed before I left. They also washed my car with the temporary paper floor mat they use covering my gas cap so it's stuck to my car. Spent 30 minutes trying to get in touch with someone. Service center just ... Read More

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Google - Sep 15, 2025

Got an oil change and the first time I drove my car after getting home an alert for Engine Diagnostic problem came up. I called and they said not to drive. They can't do anything for me until Monday. Oil change was a Friday... The last thing they did was go through the checklist with me of how everything passed before I left. They also washed my car with the temporary paper floor mat they use covering my gas cap so it's stuck to my car. Spent 30 minutes trying to get in touch with someone. Service center just ignored my calls, finally someone from sales walked over and got them to call me back. Horrible customer service from both Justin and Melissa!

Got an oil change on Friday. Drove my car for the first time Saturday and Engine Diagnostic problem came up. I called and they said not to drive. They can't do anything for me until Monday and have no loaners. The last thing they did was go through the checklist with me of emerging they checked before I left.

I will not be returning. I would also suggest that you not spend your time here and consider looking elsewhere.

why have a express oil change that takes an hour by appointment when i can go to jiffy's lube for the same services , i go to the dealer so they can do other services at the same time

We, two women, went to Crowley to look at 2 used cars with the hope of purchasing a car that same day. I will not name names as I am not interested in humiliating anyone but I have shopped many times before at other places for cars and NEVER experienced such rude, disrespectful, and patronizing behavior as we did at Crowley. We drove cars , talked to the salesman, the manager (also not exempt from this critique) and left for lunch to discuss the options. We returned with a plan to purchase one of the cars . We were assigned a new salesman ... Read More

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Google - Jul 25, 2025

We, two women, went to Crowley to look at 2 used cars with the hope of purchasing a car that same day. I will not name names as I am not interested in humiliating anyone but I have shopped many times before at other places for cars and NEVER experienced such rude, disrespectful, and patronizing behavior as we did at Crowley. We drove cars , talked to the salesman, the manager (also not exempt from this critique) and left for lunch to discuss the options. We returned with a plan to purchase one of the cars . We were assigned a new salesman who clearly couldn’t care less whether we bought a car or not. Needless to say , we walked away. My Grandaughter said “ I thought they fixed that rule a hundred years ago” Buyer- especially WOMEN buyers- beware.

I run an automotive repair shop, we have used Crowley for many years for parts and recommended our customers go to Crowley for recall work. Recently I had called to make an appointment for a recall on a personal car and was told that they were really busy and I couldn't be seen for a while. I get it we are all busy or maybe they didn't want my business. I am not really sure. Every time I have called to see if something was covered by extended warranty coverage for a customer. I was told to speak ... Read More

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Google - Jul 21, 2025

I run an automotive repair shop, we have used Crowley for many years for parts and recommended our customers go to Crowley for recall work. Recently I had called to make an appointment for a recall on a personal car and was told that they were really busy and I couldn't be seen for a while. I get it we are all busy or maybe they didn't want my business. I am not really sure. Every time I have called to see if something was covered by extended warranty coverage for a customer. I was told to speak to one person who did not always return calls. Either way I had met a fellow from Kia of East Hartford. I called made an appointment and my car was done in 3 days including 2 more campaigns that I did not even have an appointment for. Today someone from Crowley Kia called me suggesting my car was due for service and offering to make an appointment. I laughed and said you guys must be slow if you are calling around for service work. We opened up the schedule a bit I was told. I sort of said my thoughts and it reminded me how much it bothered me the first go around and hence I am writing this review now.

This is a follow up to a previous review I left with Crowley Kia under (White Snake). I would like to inform all Kia customers, or anyone with a leased vehicle under warranty, that neither the vehicle manufacturer nor the dealership can deny warranty coverage simply because an aftermarket part has been installed. Both parties are obligated to prove that any defect in the vehicle is directly caused by the aftermarket part. This is outlined under the Magnuson-Moss Warranty Act. When you complete the lease of your vehicle, you will receive paperwork that must be signed by both you and ... Read More

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Google - Jul 4, 2025

This is a follow up to a previous review I left with Crowley Kia under (White Snake). I would like to inform all Kia customers, or anyone with a leased vehicle under warranty, that neither the vehicle manufacturer nor the dealership can deny warranty coverage simply because an aftermarket part has been installed. Both parties are obligated to prove that any defect in the vehicle is directly caused by the aftermarket part. This is outlined under the Magnuson-Moss Warranty Act. When you complete the lease of your vehicle, you will receive paperwork that must be signed by both you and the dealership manager. This paperwork will confirm that both parties understand the warranty terms. During my time as a master technician, I spent much of my time advocating for customers to ensure their vehicles were properly repaired. The same rules apply even when working with third-party warranty companies. Over the years, I’ve fought for many customers’ rights to have their vehicles fixed. In my case, Crowley Kia has violated the contract we both signed. If you're experiencing issues with the manufacturer or dealership denying warranty coverage and using aftermarket parts as an excuse, you should file a complaint with the Federal Trade Commission (FTC). Once again, the vehicle in question is a 2024 Kia Forte GT, which is leased and covered under warranty. This vehicle has zero aftermarkets parts installed on it beside a vinyl wrap!

In February 2024, I purchased a 2024 Kia Forte GT. I traded in a well-maintained 2021 Kia Forte GT and a motorcycle to purchase a newer vehicle, primarily for the warranty coverage in case I encountered any repair needs. I travel frequently because my son lives out of state, so having a reliable vehicle was crucial. After about a month of ownership, while driving in the rain, the crash avoidance protection system warning lights came on. From my research, I discovered this is a known issue with Kia vehicles dating back to when they first started installing these systems. Over the past year, ... Read More

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Google - Jul 3, 2025

In February 2024, I purchased a 2024 Kia Forte GT. I traded in a well-maintained 2021 Kia Forte GT and a motorcycle to purchase a newer vehicle, primarily for the warranty coverage in case I encountered any repair needs. I travel frequently because my son lives out of state, so having a reliable vehicle was crucial. After about a month of ownership, while driving in the rain, the crash avoidance protection system warning lights came on. From my research, I discovered this is a known issue with Kia vehicles dating back to when they first started installing these systems. Over the past year, the issue has progressively worsened, causing electrical problems throughout the inside of the vehicle. As a former master-certified technician, I suspected water intrusion was affecting the system, as it is located at the front of the vehicle. The problem has now escalated to the point where the car sometimes refuses to start, the AC won’t work, and most of the electronics inside the car are non-functional. On several occasions, the car has left me stranded because it won’t start when the electrical issues occur. I have repeatedly communicated this to Scott and Arthur at the dealership where I purchased the vehicle. Unfortunately, after having the car towed there for diagnosis and warranty repair, it took almost a week for the vehicle to even be put into their system queue. This delay only occurred after I made a phone call to follow up. They gave several excuses for the delay in processing the car. After about a week, I received a call stating that the car wasn’t repeating the issue and that it was likely to be intermittent. I went to pick up the car on Wednesday, only to find they hadn’t diagnosed the problem. During this visit, the dealership attempted to blame the vinyl wrap on the vehicle for the issue, claiming it wasn’t covered under warranty. However, the wrap was applied very recently, and I have witnesses to confirm this. When I tried to start the car again after signing the release paperwork, the crash avoidance system warning lights came on immediately. I had to go back inside and request that a service manager plug in an OBD2 scan tool to retrieve diagnostic codes, which would help with a proper diagnosis. Today, I received another call, but instead of focusing on the diagnostic results, Crowley Kia once again tried to avoid covering the issue under warranty. This car is in perfect working condition, is garage-kept when not on the road, and has been very well maintained. It should not be experiencing these electrical problems, especially from a system that, based on my research, has had continual issues. When I spoke with Scott, he confirmed that water intrusion is a known problem with these vehicles. The wiring in the front soaks up water, leading to short circuits and other electrical issues. I did not need a scan tool to diagnose this problem myself and have made that clear to the service department. At this point, I feel that Crowley Kia is more focused on finding reasons not to fix the issue than actually diagnosing and repairing the vehicle under warranty. I have already retained a lawyer and plan to have the vehicle classified as a lemon to move forward with this issue. I’m deeply frustrated, as I’ve spent more time explaining the problem than having it addressed. Additionally, I have seen similar complaints from other customers regarding the same service department, which only adds to my concerns. For the last two weeks, my vehicle has been sitting in the shop, and I have not been provided with a courtesy vehicle. As a disabled veteran who is preparing for important surgery, I have had to reschedule medical appointments because of this lack of initiative. I strongly recommend that if you own a newer Kia Forte and are experiencing similar electrical or mechanical issues, you take action as soon as possible before the situation worsens. I would suggest contacting a Lemon Law attorney like I have in order to protect yourself from this type of sales and service.

Edit: I was contacted by Andrew and Scott and they helped me out with my tires. I really appreciated it. CAR OWNERS BEWARE: I brought my car for an oil change to a different place when my mileage reached 21k miles. This new place told me that my tires had wires showing and uneven ware which was a complete shock. Prior to this, I brought my car to Crowley Kia Service for my oil change twice. Once at 7k and then again when it reached 14k miles. Each oil change cost me $90. To make matters worse, I learned (too late ... Read More

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Google - Jun 8, 2025

Edit: I was contacted by Andrew and Scott and they helped me out with my tires. I really appreciated it. CAR OWNERS BEWARE: I brought my car for an oil change to a different place when my mileage reached 21k miles. This new place told me that my tires had wires showing and uneven ware which was a complete shock. Prior to this, I brought my car to Crowley Kia Service for my oil change twice. Once at 7k and then again when it reached 14k miles. Each oil change cost me $90. To make matters worse, I learned (too late now) that tire rotation isn’t even included in this pricey service, which is standard at most reputable service centers. Because they didn’t rotate my tires (and didn’t even mention it or recommend it), I’m now looking at having to replace my tires on a car that I bought brand new in April of 2024. Completely unnecessary and frustrating. I expected better service and value from a dealership — especially one representing a major brand like Kia. I can’t recommend Crowley Kia Service to anyone who cares about their car or their wallet. Save your time and money — go elsewhere.

We had a wonderful and pleasant time buying my wife’s car at Crowley Kia. Thanks to Bobby Capelli and Branden Velazquez. They were both very professional and meticulous, trying to understand and find out my wife needs and requests for her dream car. They came up with good suggestions and driving testing. My wife loved the 2025 Sportage Plug-in Hybrid X-Line Prestige that they recommended. Thanks, Bobby, for allowing me to call you at any time on your personal phone number, even on your private and out of work time. You were incredible patient with our doubts and concerns. “Happy ... Read More

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DealerRater - May 10, 2025

We had a wonderful and pleasant time buying my wife’s car at Crowley Kia. Thanks to Bobby Capelli and Branden Velazquez. They were both very professional and meticulous, trying to understand and find out my wife needs and requests for her dream car. They came up with good suggestions and driving testing. My wife loved the 2025 Sportage Plug-in Hybrid X-Line Prestige that they recommended. Thanks, Bobby, for allowing me to call you at any time on your personal phone number, even on your private and out of work time. You were incredible patient with our doubts and concerns. “Happy wife, happy life”. The whole team at Crowley were nice, professional and very helpful: Evan September helped us with practical instructions to understand the Plug-In hybrid car features. What a great team! Thanks guys, you are the best!

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When I called this dealership for assistance with a recall on my vehicle, I explained I'm experiencing severe engine failure. instead of receiving customer service, I was told they can't service my vehicle until NEXT MONTH! I was placed on unnecessary holds (25 min 7 sec and then hung up on) transferred to multiple voicemails with the promise of a call back, that NEVER happened, not once. I was spoken over and I was repeatedly told how they are short staffed they are and no one is available to speak to, not even for 2 min. Extremely disappointing customer service! I ... Read More

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Google - May 3, 2025

When I called this dealership for assistance with a recall on my vehicle, I explained I'm experiencing severe engine failure. instead of receiving customer service, I was told they can't service my vehicle until NEXT MONTH! I was placed on unnecessary holds (25 min 7 sec and then hung up on) transferred to multiple voicemails with the promise of a call back, that NEVER happened, not once. I was spoken over and I was repeatedly told how they are short staffed they are and no one is available to speak to, not even for 2 min. Extremely disappointing customer service! I will NEVER buy another Kia and I will NEVER recommend this company. The customer service, or lack thereof, was very embarrassing for a company of this size. Do better!

My experience wasn’t so great at this Kia dealership. They say they have good pricing but will just try to bring up the interest rate. I’m not telling you not to go here but if you do please just take your time reading all the paperwork they will try and pull one on you if they can.

I have an extended warranty, yet when my engine eats oil like it’s the Cookie Monster eating cookies all they can say is, bring it in every 3000 miles for an oil change. Orrrrr you can do this $700 test. I am sorry, thought my loyalty and extended warranty meant something

1-Star Review I really hate to leave reviews like this, but my experience with the service department at Kia Crowley has been incredibly disappointing—especially when it comes to honesty and integrity. I have an extended service contract that clearly states oil pans are covered, but when I brought my car in for service, I was told there was an issue with the oil pan and that it wasn’t covered. They even accused me of hitting something and causing the damage myself. Thankfully, a friend of mine who’s a mechanic came in and took a look. He pointed ... Read More

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Google - Apr 11, 2025

1-Star Review I really hate to leave reviews like this, but my experience with the service department at Kia Crowley has been incredibly disappointing—especially when it comes to honesty and integrity. I have an extended service contract that clearly states oil pans are covered, but when I brought my car in for service, I was told there was an issue with the oil pan and that it wasn’t covered. They even accused me of hitting something and causing the damage myself. Thankfully, a friend of mine who’s a mechanic came in and took a look. He pointed out a visible crack in the oil pan and confirmed it wasn’t from any impact. He also said without a doubt that it should be covered under the warranty. In other words, the service department was not being truthful, and it felt like they were just trying to get me to pay out of pocket for something that shouldn’t have cost me anything. What makes this worse is that it’s not even money out of Kia Crowley’s pocket—the warranty provider pays for it. So why lie? Why not just do the right thing? It’s frustrating, upsetting, and honestly makes me question ever going back. I expected professionalism and transparency, and I got the exact opposite.

Am giving 1 star due to lack of proper communication. Brandon was great during the buying process but Andrew Cormier a retired SFC working at the dealership should know better. He needs proper training on how to deal with customers.

Brandon was my sales person he was great and kept me updated through the whole process. Andrew Cormier on the other hand not so great knows nothing about customer service. You would expect a retiree from the Army to know much better but he doesn't and his communication very awful. He needs to get a customer service training completed asap.

Originally I would've been happy to give 5 stars, but after purchasing a vehicle, and over 8 years of being a loyal customer, I'm disappointed. One of the main reasons we chose this dealership, to buy and continue receiving service from, is because of the services they offer. However, after all these years the service dept is now acting as though they can't provide those services to us. EVERY time we have gone back to Crowley Kia to have service or repairs done (covered under our paid warranty) they have either provided a loaner vehicle for the length of ... Read More

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Google - Mar 11, 2025

Originally I would've been happy to give 5 stars, but after purchasing a vehicle, and over 8 years of being a loyal customer, I'm disappointed. One of the main reasons we chose this dealership, to buy and continue receiving service from, is because of the services they offer. However, after all these years the service dept is now acting as though they can't provide those services to us. EVERY time we have gone back to Crowley Kia to have service or repairs done (covered under our paid warranty) they have either provided a loaner vehicle for the length of the time needed to work on the vehicle, or we have been offered a shuttle ride. We have used both services any time we have received service where the car needed to remain there, including services in the last 6-8 months. Since we live in Branford, we prefer to use a loaner, but have sometimes been told "all loaner vehicles are scheduled for other customers." In these instances we have received multiple shuttle rides from the dealership to our home, and back again when the car has been ready, a few of these times driven by their worker, Julio. Today, we had a scheduled service appointment, and at the time of scheduling, we were told a shuttle service would be provided. Today, we were told they cannot provide a shuttle ride EVER because they have new drivers now, and we are now 22 minutes over the limit for travel. We asked if we could have a loaner, and we were told that no loaners are available today. She offered to reschedule the appointment for 3 weeks from now, but said she can't guarantee a loaner vehicle as they are first come, first serve. Any time in the past a loaner wasn't available we were specifically told they were scheduled for other customers, but now all of a sudden one can't be scheduled for us for an appointment 3 weeks out. When we asked if no loaner available by the time of our next appointment what can be done, we were told we can reschedule a again. It feels as though Crowley Kia treats their customers differently, and we're constantly being told different things lately. Definitely is making me rethink wanting to buy another car from them, or referring anyone else too.

I would never buy another vehicle from this company. This was my son's first experience buying a new car. We went in on a Monday. Went through everything with them. Came to an agreement. My son's license had expired that previous sunday.But he was just waiting on his license for motor vehicles. He had his temporary license .We disclosed all of this to them on Monday. On wednesday, we called them, and they said he was all set. I dropped him off at the dealership. Explained to the guy that he needed to be all set because ... Read More

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Google - Mar 9, 2025

I would never buy another vehicle from this company. This was my son's first experience buying a new car. We went in on a Monday. Went through everything with them. Came to an agreement. My son's license had expired that previous sunday.But he was just waiting on his license for motor vehicles. He had his temporary license .We disclosed all of this to them on Monday. On wednesday, we called them, and they said he was all set. I dropped him off at the dealership. Explained to the guy that he needed to be all set because he did not have a ride home and was told he was all set.And lo and behold. They needed to verify his license through DMV.which closed at four o'clock. Then why make our appointment for 4:00 when they had this information previously. They didn't even offer him a ride home. They were also told we did not need gap insurance. But yet had him sign papers for it anyways. Buying a new car is supposed to be exciting. Yes, stressful.But this was a horrible experience. And now he will always remember this as buying his first car. And they knew they were wrong because they kept apologizing. But yet did nothing for him . Not even a free oil change, knowing they dropped the ball. I bought my kia fifteen years ago and I got two years of free oil changes for purchasing the car they wanted to charge him an extra nine hundred dollars. I work in customer service. And this was horrible customer service. I also work with a lot of young people who will be buying their first car and I will make sure that I let everybody know how we were treated. I'm very, very disappointed and very, very unhappy! And sadly, I should have known better. I brought my kia in for recalls and the service was not good. Promised to wash my car and didn't even do that. Well, mister crowley, you wanted to know if we are unhappy, we are unhappy.

I had a flawless experience purchasing my first Kia thanks to Brendan at Kia Crowley. From my first call, I was lucky Brendan answered. He found EXACTLY the model I wanted and made the deposit and buying process smooth and efficient. Brendan stayed in constant contact while I waited for my car and, when it was delayed (through no fault of his or the dealership), he went above and beyond by picking me up at the dealership where I traded in my car and ensuring I had a loaner vehicle. That level of service was incredible. Brendan made sure every ... Read More

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DealerRater - Mar 9, 2025

I had a flawless experience purchasing my first Kia thanks to Brendan at Kia Crowley. From my first call, I was lucky Brendan answered. He found EXACTLY the model I wanted and made the deposit and buying process smooth and efficient. Brendan stayed in constant contact while I waited for my car and, when it was delayed (through no fault of his or the dealership), he went above and beyond by picking me up at the dealership where I traded in my car and ensuring I had a loaner vehicle. That level of service was incredible. Brendan made sure every part of the process was seamless. He even helped me set up my new car insurance on the spot. It felt like nothing was too much trouble for him to make everything stress-free and enjoyable. When it was time to pick up my car, the process was quick, easy, and fun — even on one of the coldest days of the year! It's clear why people are loyal to Kia Crowley and why Brendan is such a standout. I highly recommend Brendan and Kia Crowley. And the best part? I ABSOLUTELY LOVE MY CAR!

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Salesman was easy to work with and very helpful I was shone several models until I found one to suit my needs.

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Called the service department for an ongoing issue. This is the 2nd time they have skipped out on calling back in a timely manner.

awful customer service. bought my most recent car from them. never again

Buyer beware. Don't believe what you hear. Do your own research about the vehicles. Read everything before you sign because it may be different than what you are made to understand.

I purchased new 2024 Kia Sorento here and my wife and I were very disappointed as the model promised was switched with another buyer the same day. We explained our disappoint but they made us sign all paperwork before even being shown car. After putting on plate we noticed it did not have features as of the one we test drove. They wanted to obligate me to sign delivery of vehicle I refused and they said they could not fix anything. After much aggravation we left very unhappy. Do not deal with Luke Capelli or Mike. I would go as far ... Read More

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Google - Dec 26, 2024

I purchased new 2024 Kia Sorento here and my wife and I were very disappointed as the model promised was switched with another buyer the same day. We explained our disappoint but they made us sign all paperwork before even being shown car. After putting on plate we noticed it did not have features as of the one we test drove. They wanted to obligate me to sign delivery of vehicle I refused and they said they could not fix anything. After much aggravation we left very unhappy. Do not deal with Luke Capelli or Mike. I would go as far as saying don’t buy from here. They are commission based and only care for themselves and not the customer. We purchased a Kia Forte GT after from Kia of Oldsaybrook and what a difference as they are not commission based and top rated Kia dealer in the State!